bd992's Privacy Policy

bd992 is a safe and reliable online casino and sports betting platform. We place the highest importance on the privacy of our users' personal information. This Privacy Policy ("Policy") describes how bd992 (referred to hereinafter as "we", "us", or "Platform") collects, uses, stores, and protects the personal information of users of our website and services ("you" or "user").

This Policy applies to the bd992 website, mobile version, and all associated services. By using any service of bd992, you are considered to have accepted all the terms of this Privacy Policy. If you disagree with any aspect of this Policy, please refrain from using our services.

1.1 Registration & Account Information

When creating an account at bd992, we collect the following information:

• Full name
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Preferred username and password
• Currency preference (Bangladeshi Taka — ৳)

1.2 Financial & Payment Information

For processing deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket mobile number
• Bank account number and branch details (for bank transfers)
• Transaction history and amounts

Full payment card or PIN numbers are never stored on our servers. All financial information is protected through industry-standard encryption.

1.3 Identity Verification (KYC) Information

For regulatory requirements and fraud prevention, we may request in certain circumstances:

• National ID card (NID) or passport copy
• Proof of address document
• Proof of ownership of payment method

1.4 Technical & Usage Information

Information automatically collected while using our platform:

• IP address and device identity
• Browser type and version
• Operating system information
• Pages visited, session duration, and click patterns
• Information from cookies and similar tracking technologies

2.1 Service Operation & Improvement

bd992 uses the collected information for the following purposes:

• Creating, maintaining, and managing user accounts
• Processing deposit and withdrawal transactions
• Storing and displaying gaming history
• Managing bonuses and promotional offers (e.g., 200% welcome bonus)
• VIP program and rewards management
• Improving platform performance and user experience

2.2 Security & Legal Compliance

• Age verification — access for those aged 21 or above only
• Prevention of fraud, money laundering, and unauthorized access
• Implementation and monitoring of responsible gaming policies
• Dispute resolution and audits

2.3 Communication & Support

• Providing 24/7 customer support via live chat and email
• Sending important account-related notifications
• Transaction confirmation messages
• Promotional information and offers, subject to your consent

3.1 Use of Cookies

Cookies are used on the bd992 website. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for maintaining login sessions and ensuring security.
• Functional Cookies: Remember your language preferences, layout settings, and similar choices.
• Analytical Cookies: Collect platform usage statistics to help improve our services.

3.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause some bd992 services to not function properly.

4.1 What We Do Not Do

bd992 never:

• Sells, rents, or leases your personal information to third parties.
• Shares your information with other companies for marketing purposes.
• Stores your financial information unnecessarily.

4.2 Disclosure in Limited Circumstances

We may disclose information in the following circumstances:

• Payment Processors: Information necessary for processing bKash, Nagad, Rocket, and bank transactions.
• Technology Partners: Technology service providers required for platform operation (all bound by strict confidentiality agreements).
• Legal Obligations: Court orders or lawful requests from law enforcement agencies.
• Fraud Prevention: Necessary information sharing with relevant service providers to protect account security.

4.3 International Data Transfers

Our servers may be located in various countries. For data transfers, we ensure that the receiving party maintains equivalent or higher privacy protection standards.

5.1 Technical Safeguards

bd992 uses industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transmission between the website and your device is encrypted.
• Database Encryption: Stored sensitive information is kept in an encrypted state.
• Firewall & Intrusion Detection: Active protection layers to prevent unauthorized access.
• Regular Security Audits: Periodic third-party reviews to identify platform vulnerabilities.

5.2 Organizational Safeguards

• Only authorized staff may access user information.
• All staff are bound by strict confidentiality agreements.
• Data access is governed by a minimum-necessity principle.
• Regular staff training and awareness programs.

5.3 Response to Security Breaches

In the event of a data security breach, bd992 will notify affected users as quickly as possible and take all necessary steps to investigate and remedy the incident.

bd992 retains your personal information for as long as:

• Your account remains active or as needed to provide services.
• Required to meet legal obligations (e.g., financial records are generally required to be kept for several years).
• Needed for dispute resolution or enforcement of contractual terms.

Even after account closure, some information may be retained for a defined period to meet legal requirements. After that, information is securely deleted or irreversibly anonymized.

7.1 Right to Access & Correct Information

You have the following rights:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Portability: The right to request your information in a structured, readable format.

7.2 How to Exercise Your Rights

To exercise these rights, contact our support team:

• Live Chat: Available 24/7
• Email: [email protected]

We will endeavor to respond to your request within a reasonable time. Requests will be processed after identity verification.

bd992 is strictly for those aged 21 and above only. We do not knowingly collect or process information from minors.

If we are informed that a person created an account while under the age of 21, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify us at [email protected].

bd992 believes in responsible gaming. Information about your gaming behavior may be used:

• To identify potentially problematic gaming behavior.
• To honor your requests regarding self-exclusion or deposit limits.
• To provide responsible gaming tools and support.

Information used for this purpose will never be shared for marketing or with third parties. To learn more, visit our Responsible Gaming page.

bd992 reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will:

• Update the "Last Updated" date on this page.
• Send a notification to your registered email (for significant changes).
• May display a notification on the platform after login.

If you continue to use bd992 after the updated policy is published, you will be considered to have agreed to the new policy. The latest version of the policy will always be available on this page.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:

• Live Chat — Available 24/7, in Bengali and English
• Email: [email protected]

We will try to respond to your message as soon as possible. bd992 respects your privacy and your concerns will be taken seriously.