bd992 Terms & Conditions

1Introduction & Acceptance

These terms and conditions ("Terms") form a legal agreement between bd992 ("Platform", "we", "us") and its users ("you", "member"). bd992 provides a safe and reliable online casino and sports betting service for players in Bangladesh.

These Terms apply to all services, games, bonus offers, and promotional activities of bd992. The word "service" as used in this document refers to the website, mobile application, gaming platform, and other related services of bd992.

By completing registration on the platform, or by beginning to use any service, you acknowledge that you have fully read and accepted these Terms, our Privacy Policy and Responsible Gaming Policy.

2Eligibility & Registration

2.1 Age Requirement:

To open an account and use the services on bd992, you must be at least 21 years old. Use of this platform by minors is strictly prohibited. If any information provided during age verification is found to be false, the account will be closed immediately and all deposited funds will be forfeited.

2.2 One Account Per Person:

Only one account is permitted per individual, household, device, or IP address. Operating multiple accounts is strictly prohibited and will result in all accounts being closed.

2.3 Accuracy of Registration Information:

All information provided at the time of registration — full name, date of birth, address, mobile number, and payment details — must be accurate, complete, and up to date. Providing false information will be considered a breach of contract.

3Account Management

3.1 Login Security:

It is your responsibility to keep your bd992 account password and login details completely confidential. Sharing your account details with any third party is prohibited. If you suspect any unauthorized access to your account, notify our support team immediately via live chat.

3.2 Updating Account Information:

If there are any changes to your mobile number, email, or payment method, it is mandatory to inform the support team immediately. bd992 will not be responsible for any failed transactions caused by outdated information.

3.3 Account Security:

bd992 will never ask for your password via email or chat. If anyone claims to be a bd992 representative and requests your password or personal information, treat it as fraudulent and inform us immediately.

4Financial Transactions

4.1 Deposits:

Funds can be deposited on bd992 using the following methods:

4.2 Withdrawals:

• Minimum withdrawal amount: ৳1,000
• The withdrawal process is usually completed within 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used to deposit funds into the account.
• The withdrawal process may be delayed if identity verification has not been completed.
• A withdrawal may be held if the wagering requirements of any ongoing promotion have not been met.

4.3 Ownership of Funds:

All funds deposited in your account are owned by you. However, bd992 reserves the right to temporarily hold funds in the event of an ongoing investigation or breach of terms.

5Bonuses & Promotional Offers

5.1 Welcome Bonus:

New members on bd992 can enjoy a 200% bonus on their first deposit, up to a maximum of ৳8,000. For example, if you deposit ৳1,000, you will receive a ৳2,000 bonus and your total balance will be ৳3,000. If you deposit ৳10,000, you will receive a ৳8,000 bonus as it is the maximum limit, and your total balance will be ৳18,000.

5.2 Wagering Requirements:

The wagering requirement for the welcome bonus is 25 times the bonus amount (not on the combined amount of deposit and bonus). For example, for a ৳2,000 bonus, a total of ৳50,000 (৳2,000 × 25) must be wagered before the bonus funds can be withdrawn.

5.3 Bonus Abuse:

Using multiple accounts, providing false information, or engaging in any fraudulent activity to gain bonus benefits is a breach of terms. bd992 reserves the right to cancel bonuses and suspend accounts in such cases.

6Gaming & Betting Policy

6.1 Ensuring Fair Play:

All games and betting markets on bd992 are conducted fairly and transparently. We use SSL encryption and advanced security technology. If a game result is cancelled due to a software error or technical issue, the stake for that bet will be returned to the member's account.

6.2 Betting Limits:

Each game and market has its own minimum and maximum betting limits, which are displayed in the game interface. bd992 reserves the right to change betting limits at any time.

6.3 Cancelled Bets:

• If a bet is cancelled due to a technical error, the full amount will be refunded.
• In sports betting, if an event is cancelled or postponed, the bet will be settled according to the applicable rules.
• If incorrect odds are displayed due to a system or human error, bd992 reserves the right to cancel the relevant bets.

6.4 Special Rules for Sports Betting:

Information displayed when betting on all sports markets, including cricket, football, and kabaddi, is for informational purposes only. For confirmation of any match date, time, venue, or result, please refer to the official source of the relevant sports organization.

7Prohibited Activities

The following activities are strictly prohibited on bd992:

• Money Laundering: Depositing or processing funds obtained from illegal sources on this platform.
• Fraudulent Activity: Providing false information with the intent of abusing bonuses or promotional offers.
• Multiple Accounts: Operating more than one account on behalf of a single individual.
• Software Hacking: Using unauthorized software or bots on bd992's systems or games.
• Account Sale or Transfer: Selling, renting, or transferring your account to any third party.
• Minor Participation: Assisting anyone under the age of 21 in using the platform.
• Harmful Content: Sending offensive, threatening, or obscene messages via chat or any communication channel.

Involvement in any of the above activities will result in the immediate closure of the account and forfeiture of all funds. bd992 reserves the right to take legal action if necessary.

8Limitation of Liability

8.1 Service Interruptions:

bd992 makes every effort to provide uninterrupted service. However, the service may be temporarily disrupted due to technical maintenance, server upgrades, or unforeseen technical issues. bd992 will not be directly liable for any loss suffered by a user in such circumstances.

8.2 Third-Party Services:

The gaming software and payment gateways used on bd992 are operated by third-party providers. bd992 accepts limited liability for any issues arising from these providers' systems and works to resolve them as quickly as possible.

8.3 Player Responsibility:

The decision to participate in any game or market is entirely the member's own. It is the moral responsibility of every member to play consciously and within their means. For more information on responsible gaming, please visit our Responsible Gaming page.

9Privacy & Data Protection

bd992 gives the highest priority to the protection of users' personal information. We use SSL encryption technology to keep all your data secure.

Detailed information on how your personal data is collected, used, and stored can be found in our Privacy Policy. The Privacy Policy is also an inseparable part of these Terms.

• Your information is not sold to any third party for commercial purposes.
• Information may be provided to authorities where required by legal obligation.
• Limited information may be shared with partner service providers for the purpose of fraud prevention and security.

10Account Closure & Termination

10.1 Account Closure at Member's Request:

Any member may request to close their account at any time. Contact us via live chat or email ([email protected]) and our support team will help complete the process. Please ensure all pending bets are settled and your balance is withdrawn before closing the account.

10.2 Account Closure at bd992's Initiative:

bd992 reserves the right to close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms
• Suspicion of fraudulent or money laundering activity
• Bonus abuse or operation of multiple accounts
• Provision of a false identity or fake documents
• Use of the account by a minor

10.3 Temporary Suspension:

bd992 may temporarily suspend an account during an investigation. If no violation is proven in the investigation, the account will be restored and the balance will remain unchanged.

11Dispute Resolution

11.1 Complaint Submission Process:

If you have any complaint or dispute, please contact our support team first. Assistance is available in Bengali and English via our 24/7 live chat or email ([email protected]).

11.2 Complaint Review:

Every complaint submitted will be reviewed properly. bd992 makes every effort to reach a fair decision by verifying all transaction and gaming logs.

11.3 Final Decision:

For matters relating to game outcomes or technical issues, the data in bd992's system logs will be considered final. If an incorrect amount is credited to an account due to a technical error, bd992 reserves the right to correct that amount.

12Amendments & Enforceability

12.1 Right to Amend Terms:

bd992 reserves the right to change, amend, or update any part of these rules and terms at any time. Members will be notified in a timely manner of any significant changes.

12.2 Effectiveness of Changes:

Amended terms will take effect from the date they are published on this page. Continued use of the platform after any change will be considered acceptance of the updated terms by the member.

12.3 Language & Interpretation:

These terms are drafted in Bengali and the Bengali version is authoritative. In the event of any interpretation or dispute, bd992's interpretation will be considered final.

12.4 Severability:

If any provision of these terms is found to be invalid or unenforceable, only that provision will be void, and the remaining terms will continue in full force and effect.